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120000 Responses… and counting!

One of our first customers recently hit 120k responses, yes one hundred and twenty thousand Responses in their NetSuite Dashboard. They are surveying customers after …

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Uncategorized

What is a good Net Promoter Score?

The perfect Net Promoter Score of 100 is almost impossible for any organization to achieve. Discover what a ‘good’ score looks like in your industry …

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CXNetSuite

NPS vs. CSAT vs. CES

The success of a business is largely determined by the customers’ loyalty and satisfaction, and in an age where competition has reached new heights, it …

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NetSuiteVoice of the Customer

10 Simple Reasons Why You Should Be Surveying Your Customers In NetSuite

Based on our customers feedback, we put together the top reasons why they love surveying their customers in NetSuite with SuiteFeedback and avoid feedback silos. …

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NetSuite

Using SuiteFeedback with NetSuite Project Management

If you manage Projects in NetSuite, you know how great it is to have project management, tasks, margins, resource management, etc. in one system. But… …

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NetSuiteVoice of the Customer

Operationalizing your CUSTOMER data

Critical to improving the customer experience is listening to customers and incorporating their data and their feedback into your transformation strategy. Data-driven decisions are key to customer experience transformation success.

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NetSuite

Customer Feedback Integration 101

A successful Voice of the Customer programme requires integration with other systems for a holistic view of customer experience. The feedback obtained solely from customers along their journey, while compelling on its own, isn’t enough to drive strategic change across an organization.

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NetSuiteVoice of the Customer

To Create Loyal Customers, Ditch SurveyMonkey

NPS isn’t just about a score; it’s a system in which improving customer loyalty becomes an integral part of the business. To do that, you need more than just a survey tool and Microsoft Excel.

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Voice of the Customer

The Benefits of Closing the Customer Feedback Loop

More than five years ago, the CEO of Mercedes-Benz USA, Steve Cannon, was using his platform to talk about the value of the customer experience. By 2020, the customer experience is the very thing that’s expected to overtake price and product as the key differentiator between brands.

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NPS

How to Turn Detractors Into Promoters

No business wants its customers to be unhappy. When they are, 91% take their money elsewhere. More than that, social media platforms allow customer complaints to travel fast. A negative tweet can go viral in minutes, and the business consequences can be serious.

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Voice of the Customer

Best Practices for Implementing the Net Promoter System in E-Commerce Businesses

The Net Promoter System (NPS) is crucial for any e-commerce business. It gauges customer loyalty, secures repeat orders, and helps businesses understand their customers at every stage of their journey.

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CX

Customer Feedback Management Is More Than Metrics

Taking good care of your customers is critical to business success. Yes, this is common sense, but many business owners underestimate the financial impact of keeping customers happy. Research shows that bringing on a new customer costs five times more than retaining an existing customer. Plus, improving your retention rate by just 5% can boost profits by as much as 95%.

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CX

Listen To Your Customers To Ensure The Best Customer Experience

By 2020, the customer experience is expected to overtake product and price as the most important brand differentiator. In an age when the internet has created a …

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NPS

What is NPS?

This video explains what Net Promoter Score is and why it should be important to your business. For more information on NPS and how it has transformed the customer service Macquarie Telecom Group delivers…

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NetSuite

NetSuite Native Apps

Beyond the benefits listed above, here are 18 benefits that explain how businesses gain from using a 100% native NetSuite app. Faster, Single Database: No …

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CX

Amazon & Customer Experience: 13 Quotes from Jeff Bezos

Jeff Bezos has grown one of the biggest companies in the world, from scratch. He has a personal worth estimated at $59 billion, and his …

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CXVoice of the Customer

The Link Between VOC Data and Customer Experience (CX)

The secret to retaining customers isn’t a price or product. It’s the customer experience (CX) that your company offers. That’s why 86% of customers are willing …

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NPS

Measuring and Improving eNPS Leads to Happier Employees and Customers

Companies can now gather robust data at nearly any point of business operations, which means understanding the experience at every touchpoint or “moment of truth” has never been easier. Viewing customer feedback at a one-on-one level means companies can reach out and take action quickly as needed.

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