The Link Between VOC Data and Customer Experience (CX)

Suite Feedback

The secret to retaining customers isn’t a price or product.

It’s the customer experience (CX) that your company offers.

That’s why 86% of customers are willing to pay more for a better customer experience!

In fact, companies are beginning to consider CX as a far greater opportunity than content, mobile or personalization.

The reason for this is simple:

Customer experience encompasses the entire buyer’s journey and beyond.

It starts from when a prospect hears about your company and continues with every interaction with your company until they eventually stop being a customer – the full end-to-end customer journey.

Customer journey (end-to-end)

Moreover, customer experience is based entirely on your buyer’s expectations.

It’s what they wanted, and how you’ve delivered on it that forms a customer’s perception of a good or bad experience.

Now Enter Voice of Customer Data

Collecting customer feedback helps you understand your customer expectations, and identify ways your company could deliver on those.

So, with that in mind, let’s take a look at different ways to collect customer feedback.

Learn How SuiteFeedback Can Work For You

Share This Article

Share on facebook
Share on twitter
Share on linkedin

You Might Also Like...


120000 Responses… and counting!

One of our first customers recently hit 120k responses, yes one hundred and twenty thousand Responses in their NetSuite Dashboard. They are surveying customers after …

Read →

What is a good Net Promoter Score?

The perfect Net Promoter Score of 100 is almost impossible for any organization to achieve. Discover what a ‘good’ score looks like in your industry …

Read →