Pricing That Scales With You

Whether you’re just starting out with a NPS, CSAT or CES survey or looking for a solution to run your customer feedback program, we offer a variety of plans to fit your needs and help you measure key customer metrics.

Grow

Advanced feature set for growing companies

$ 299/mo
Billed yearly
  • Fully-featured Customer Feedback Management in NetSuite
  • NPS, CSAT and CES Surveys
  • Up to 3 NPS, CSAT or CES Feedback Projects.
  • Close the feedback loop with predefined actions
  • Survey 7500 contacts/month
  • Survey Channel - Email, SMS​ and Link to Survey
  • 1 Published Dashboard, 20+ Reports and KPI's
  • Unlimited users and roles
  • NPS, CSAT and CES Email Survey Starter Templates
  • Email Support
  •  

Scale

A fully featured solution to maximize value

$ 449/mo
Billed yearly
  • Everything in our Grow Plan plus
  • NPS, CSAT and CES Surveys
  • Unlimited NPS, CSAT and CES Feedback Projects/Campaigns
  • Close the feedback loop with predefined actions​
  • Survey 10000 contacts/month​
  • Survey Channel - Email, SMS​ and Link to Survey
  • 2 Published Dashboards, 20+ Reports and KPI's​
  • 2 Responsive NPS, CSAT and CES Email Templates
  • Daily/Weekly Email Digest
  • Zapier Integration
  • Customer Success Manager
  • Email and Phone Support
POPULAR

Enterprise

Custom solutions for large organizations

Custom
Chat with our sales team
  • Everything in our Scale plan plus
  • Unlimited Projects
  • Custom Domain
  • Historical feedback migration
  • Custom Reporting
  • Additional billing options
  • Formalized NDA
  • Monthly Reviews with a Suitefeedback expert
  • Integration to Thematic
  • Powerful full-featured Netsuite system

Implementation Success

SuiteFeedback offers a range of implementation services to help you succeed – and we align our success with yours. The amount you pay is tied to us delivering on our commitments for achieving value.

Advisory

For customers who want to drive their own destiny but feel more comfortable getting detailed guidance at the start, the Advisory offering provides you with the best of both worlds – up front assistance and independence to finish on your own.

Implementation Success

For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. SuiteFeedback leads the implementation with you from start to finish.

What We Do

Lead you through an initial project stage that equips you to complete the remainder of the implementation on your own – and provide quality checks along the way.

Lead you through the entire project, from planning to post go live support.

What You Do

Participate in an initial SF-lead project stage then complete the remainder of the project on your own, with quality checks by our team.

Work together with our team defining the correct trigger criteria for Feedback projects, the correct actions to close the feedback loop and guide us on the best dashboard for every role.

All Plans Include

Track your CX Metrics score and progress over time

Automatically schedules future customer surveys based on your schedule

Close the Loop with customers efficiently, all from NetSuite

Focus on topics and keywords most important to your customers

Automatically distributes surveys to a portion of your list over time

Easily build and reference detailed customer segments from a set of saved searches or create your own

Powerful machine learning and AI for verbatim customer feedback

Leverage out of the box beautiful responsive template tailored to your voice and brand, or build your own.

Control how often your customers receive a survey and avoid survey fatigue

Automatic survey reminders to boost engagement and response rates

Choose on what days and times should surveys go out