A Complete Customer Feedback Management System.
NPS, CSAT and CES Surveys in NetSuite
Our proven, end-to-end solution will guide you through each phase of a best-practice approach to Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) type surveys, resulting in higher response rates, actionable customer feedback, predictive insights, and maximum organic growth.
What Makes SuiteFeedback different?
Integrating Customer Feedback into NetSuite natively will ensure your entire team is always taking the steps necessary to close the loop on customer feedback. Feedback is visible on everyone’s dashboard.
Benefits of using a specialized Customer Feedback Tool?
A Holistic Approach To Customer Feedback
SuiteFeedback not only measures, but also analyzes, contextualizes, and operationalizes customer feedback across teams to help improve the CX.
Taking Action with Net Promoter Score (NPS) in NetSuite
The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with NetSuite, you can measure customer loyalty at each stage of the customer journey.