NetSuite Customer Voice

Integrated Feedback Management

Automate surveys and map responses directly in NetSuite. Analyze and act on the data you collect with our pre-built dashboards, workbooks, and workflows.

Why use SuiteFeedback?

NPS, CSAT and CES Frameworks

Three Key frameworks and systems for CX measurement integrated out of the box.

NetSuite Native App

Built 100% in NetSuite. No need to integrate another system or have customer feedback data in silos.

Organize feedback in projects

Projects are the backbone of SuiteFeedback. It is where users define rNPS (Relationship), tNPS (Transactional), CSAT and CES type surveys, triggers, segments, layout, and channels. Easily manage brands, subsidiaries and locations within unique projects to organize customer feedback.

Easy to use survey builder

One of the most important features Survey software should offer is survey customization. Customization will increase your response rates. Uploading your company’s logo, applying your brand colors, and fonts should be among some of the available customization features impacting the look of your surveys. Responsive email templates tested in more than 64 Email clients.

Receive 10x more responses with SuiteFeedback surveys

Only 3%–5% of customers usually respond to a conventional satisfaction survey. In contrast, our users typically see response rates of 40% to 60%. We achieve this with automated follow-up and simple, optimized survey layouts.

Real-time text analytics for customer comments

Examine customer comments in real-time and monitor keywords and phrases so you can pinpoint what matters using Machine Learning Text Analytics. Track Keyword Sentiment and Frequency or create your own custom topics. Understand what is driving your scores.

Take immediate action with pre-built worksflows

Use one of our 10+ pre-built workflows and take action on every response. Set up alerts, create new records, send emails, create support cases, publish to Slack, and more. Close the feedback loop with automated actions.

Powerful dashboards and reporting feedback

Run more than 25 types of reports to understand customer feedback. Use leaderboard to track NPS by sales rep, state, class, department, manager or any field in NetSuite that makes sense for your business. Publish different information portlets and KPIs to different roles, in the dashboards they look at all day, every day.

Additional features

Surveys on autopilot

Autopilot messaging to send recurring email and SMS surveys to a pre-set group of customers.

Real-time reports

Understand results at-a-glance with interactive summaries and detailed reports. Export to XLS/CSV/Tableau.

Fully customizable

Easily create surveys with your brand slogan, logos and colors.

Role-based dashboards

Give the right people access to data and insights with our pre-built roles and dashboards.

Branching logic

Display different thank you message and take different actions based on Scores.

From any source

Integrate feedback from your physical stores and other tools you are using to gather customer information.

Loop in the right people

Quickly loop in the right people for feedback and management of Detractors and Promoters.

Automated survey reminders

Choose the quantity and frequency of reminders sent to unresponsive customers.

Prevent over-surveying

Establish settings that prevent sending customers to many requests for feedback.

Works with the biggest integrations

Get customer feedback into everyone’s workflow.

Pricing that scales with your needs

Whether you’re just starting out with a NPS survey or looking for a solution to run your customer feedback program, we offer a variety of plans to fit your needs and help you measure key customer metrics.


Advanced feature set for growing companies

$ 149/mo
Billed yearly
  • Fully-featured Customer Feedback Management in NetSuite
  • Net Promoter Score, CSAT and CES Surveys
  • Up to 3 NPS, CSAT or CES Feedback Projects.
  • Custom Records Not Included
  • Close the feedback loop with predefined Response actions
  • 500 SMS and 7500 Email Surveys Included / month
  • Survey Channel - Email, SMS​ and Link to Survey
  • 1 Published Dashboard, 20+ Reports and KPI's
  • Unlimited users and roles
  • NPS, CSAT and CES Email Survey Starter Templates
  • Email Support


A fully featured solution to maximize value

$ 249/mo
Billed yearly
  • Everything in our Grow Plan plus
  • NPS, CSAT and CES Surveys
  • Unlimited NPS, CSAT and CES Feedback Projects/Campaigns
  • Close the feedback loop with predefined actions​
  • 1000 SMS and 10000 Email Surveys Included / month
  • Survey Channel - Email, SMS​ and Link to Survey
  • 2 Published Dashboards, 20+ Reports and KPI's​
  • 2 Responsive NPS, CSAT and CES Email Templates
  • Daily/Weekly Email Digest
  • Zapier Integration
  • Customer Success Manager
  • Email and Phone Support


Custom solutions for large organizations

Chat with our sales team
  • Everything in our Scale plan plus
  • Unlimited Projects
  • Custom Domain
  • Historical feedback migration
  • Custom Reporting
  • Additional billing options
  • Formalized NDA
  • Monthly Reviews with a Suitefeedback expert
  • Integration to Thematic
  • Powerful full-featured Netsuite system

Join 100s of NetSuite businesses using SuiteFeedback to improve the customer experience.

Trusted By These NetSuite Customers

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