SuiteFeedback

Integrated Feedback Management

Automate surveys and map responses directly in NetSuite. Analyze and act on the data you collect with our pre-built dashboards, workbooks, and workflows.

Why Use SuiteFeedback?

NPS, CSAT and CES Frameworks

Three Key frameworks and systems for CX measurement integrated out of the box.

NetSuite Native App

Built 100% in NetSuite. No need to integrate another system or have customer feedback data in silos.

Organize Feedback In Projects

Projects are the backbone of SuiteFeedback. It is where users define rNPS (Relationship), tNPS (Transactional), CSAT and CES type surveys, triggers, segments, layout, and channels. Easily manage brands, subsidiaries and locations within unique projects to organize customer feedback.

Easy To Use Survey Builder

One of the most important features Survey software should offer is survey customization. Customization will increase your response rates. Uploading your company’s logo, applying your brand colors, and fonts should be among some of the available customization features impacting the look of your surveys. Responsive email templates tested in more than 64 Email clients.

Receive 10x more responses with SuiteFeedback surveys

Only 3%–5% of customers usually respond to a conventional satisfaction survey. In contrast, our users typically see response rates of 40% to 60%. We achieve this with automated follow-up and simple, optimized survey layouts.

Real-time Text Analytics for Customer Comments

Examine customer comments in real-time and monitor keywords and phrases so you can pinpoint what matters using Machine Learning Text Analytics. Track Keyword Sentiment and Frequency or create your own custom topics. Understand what is driving your scores.

Take Action

Use one of our 10+ pre-built workflows and take action on every response. Set up alerts, create new records, send emails, create support cases, publish to Slack, and more. Close the feedback loop with automated actions.

Powerful Dashboards and Reports

Run more than 25 types of reports to understand customer feedback. Use leaderboard to track NPS by sales rep, state, class, department, manager or any field in NetSuite that makes sense for your business. Publish different information portlets and KPIs to different roles, in the dashboards they look at all day, every day.

Additional Features

Survey On Autopilot

Autopilot messaging to send recurring email and SMS surveys to a pre-set group of customers.

Real Time Reports

Understand results at-a-glance with interactive summary or detail reports. Export to XLS/CSV or export to Tableau.

Fully Customizable

Easily create surveys with your brand slogan, logos and colors.

Role-Based Dashboards

Give the right people access to data and insights with our pre-built roles and dashboards.

SuiteSuccess Integration

Seamless integration to all SuiteSuccess Editions dashboards, roles and KPIs.

Feedback from Any Source

Integrate feedback from your physical stores and other tools you may be using to gather valuable customer information.

Loop In The Right People

Quickly loop in the right people for feedback and management of Detractors and Promoters.

Automated Survey Reminders

Choose the quantity and frequency of reminders sent to unresponsive customers.

Prevent Over-Surveying

Establish settings that prevent sending customers to many requests for feedback.

Integrations

Get customer feedback into everyone’s workflow.

Pricing That Scales With Your Needs

Whether you’re just starting out with a NPS survey or looking for a solution to run your customer feedback program, we offer a variety of plans to fit your needs and help you measure key customer metrics.

Grow

Advanced feature set for growing companies

$ 299/mo
Billed annually
  • Fully-featured Customer Feedback Mnmgt in NetSuite
  • NPS Surveys (3 Questions)
  • Up to 3 NPS Feedback Projects/Campaigns.
  • Close the feedback loop with predefined actions
  • Survey 5,000 contacts/month
  • Survey Channel - Email
  • 1 Published Dashboard, 20+ Reports and KPI's
  • Unlimited users
  • Email Survey Template
  • Email Support

Scale

A fully featured solution to maximize value

$ 449/mo
Billed annually
  • Everything in our Grow Plan plus
  • NPS, CSAT and CES Surveys
  • Up to 10 NPS Feedback Projects/Campaigns
  • Close the feedback loop with predefined actions​
  • Survey 7,500 contacts/month​
  • Survey Channel - Email & SMS​
  • 2 Published Dashboards, 20+ Reports and KPI's​
  • 2 Responsive NPS, CSAT and CES Email Templates
  • Daily/Weekly Email Digest
  • Zapier Integration
  • Customer Success Manager
  • Email and Phone Support
POPULAR

Enterprise

Custom solutions for large organizations

Custom
Chat with our sales team
  • Everything in our Scale plan plus
  • Unlimited Projects
  • Custom Domain
  • Historical feedback migration
  • Custom Reporting
  • Additional billing options
  • Formalized NDA
  • Monthly Reviews with a Suitefeedback expert
  • Integration to Thematic
  • Powerful full-featured Netsuite system

Join Thousands of NetSuite Businesses Using SuiteFeedback To Improve Customer Experience.

Trusted By These NetSuite Customers

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