We are growing, yay! and another SuiteFeedBack release is ready. See our top new features. Bot Detection Bot detection allows you to track which responses …
One of our first customers recently hit 120k responses, yes one hundred and twenty thousand Responses in their NetSuite Dashboard. They are surveying customers after …
The perfect Net Promoter Score of 100 is almost impossible for any organization to achieve. Discover what a ‘good’ score looks like in your industry …
The success of a business is largely determined by the customers’ loyalty and satisfaction, and in an age where competition has reached new heights, it …
Based on our customers feedback, we put together the top reasons why they love surveying their customers in NetSuite with SuiteFeedback and avoid feedback silos. …
If you manage Projects in NetSuite, you know how great it is to have project management, tasks, margins, resource management, etc. in one system. But… …
Critical to improving the customer experience is listening to customers and incorporating their data and their feedback into your transformation strategy. Data-driven decisions are key to customer experience transformation success.
A successful Voice of the Customer programme requires integration with other systems for a holistic view of customer experience. The feedback obtained solely from customers along their journey, while compelling on its own, isn’t enough to drive strategic change across an organization.
NPS isn’t just about a score; it’s a system in which improving customer loyalty becomes an integral part of the business. To do that, you need more than just a survey tool and Microsoft Excel.
More than five years ago, the CEO of Mercedes-Benz USA, Steve Cannon, was using his platform to talk about the value of the customer experience. By 2020, the customer experience is the very thing that’s expected to overtake price and product as the key differentiator between brands.
No business wants its customers to be unhappy. When they are, 91% take their money elsewhere. More than that, social media platforms allow customer complaints to travel fast. A negative tweet can go viral in minutes, and the business consequences can be serious.
The Net Promoter System (NPS) is crucial for any e-commerce business. It gauges customer loyalty, secures repeat orders, and helps businesses understand their customers at every stage of their journey.
Taking good care of your customers is critical to business success. Yes, this is common sense, but many business owners underestimate the financial impact of keeping customers happy. Research shows that bringing on a new customer costs five times more than retaining an existing customer. Plus, improving your retention rate by just 5% can boost profits by as much as 95%.
By 2020, the customer experience is expected to overtake product and price as the most important brand differentiator. In an age when the internet has created a …
This video explains what Net Promoter Score is and why it should be important to your business. For more information on NPS and how it has transformed the customer service Macquarie Telecom Group delivers…
Beyond the benefits listed above, here are 18 benefits that explain how businesses gain from using a 100% native NetSuite app. Faster, Single Database: No …
Jeff Bezos has grown one of the biggest companies in the world, from scratch. He has a personal worth estimated at $59 billion, and his …
The secret to retaining customers isn’t a price or product. It’s the customer experience (CX) that your company offers. That’s why 86% of customers are willing …
Companies can now gather robust data at nearly any point of business operations, which means understanding the experience at every touchpoint or “moment of truth” has never been easier. Viewing customer feedback at a one-on-one level means companies can reach out and take action quickly as needed.
