Pricing That Scales With You
Whether you’re just starting out with a NPS, CSAT or CES survey or looking for a solution to run your customer feedback program, we offer a variety of plans to fit your needs and help you measure key customer metrics.
Grow
Advanced feature set for growing companies
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Fully-featured Customer Feedback Management in NetSuite
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Net Promoter Score, CSAT and CES Surveys
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Up to 3 NPS, CSAT or CES Feedback Projects.
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Custom Records Not Included
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Close the feedback loop with predefined Response actions
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500 SMS and 7500 Email Surveys Included / month
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Survey Channel - Email, SMS and Link to Survey
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1 Published Dashboard, 20+ Reports and KPI's
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Unlimited users and roles
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NPS, CSAT and CES Email Survey Starter Templates
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Email Support
Scale
A fully featured solution to maximize value
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Everything in our Grow Plan plus
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NPS, CSAT and CES Surveys
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Unlimited NPS, CSAT and CES Feedback Projects/Campaigns
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Close the feedback loop with predefined actions
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1000 SMS and 10000 Email Surveys Included / month
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Survey Channel - Email, SMS and Link to Survey
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2 Published Dashboards, 20+ Reports and KPI's
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2 Responsive NPS, CSAT and CES Email Templates
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Daily/Weekly Email Digest
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Zapier Integration
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Customer Success Manager
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Email and Phone Support
Enterprise
Custom solutions for large organizations
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Everything in our Scale plan plus
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Unlimited Projects
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Custom Domain
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Historical feedback migration
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Custom Reporting
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Additional billing options
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Formalized NDA
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Monthly Reviews with a Suitefeedback expert
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Integration to Thematic
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Powerful full-featured Netsuite system
Implementation Success
SuiteFeedback offers a range of implementation services to help you succeed – and we align our success with yours. The amount you pay is tied to us delivering on our commitments for achieving value.
Advisory
For customers who want to drive their own destiny but feel more comfortable getting detailed guidance at the start, the Advisory offering provides you with the best of both worlds – up front assistance and independence to finish on your own.
Implementation Success
For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. SuiteFeedback leads the implementation with you from start to finish.
What we do
Lead you through an initial project stage that equips you to complete the remainder of the implementation on your own – and provide quality checks along the way.
Lead you through the entire project, from planning to post go live support.
What you do
All plans include:
Track your CX Metrics score and progress over time
Automatically schedules future customer surveys based on your schedule
Close the Loop with customers efficiently, all from NetSuite
Focus on topics and keywords most important to your customers
Automatically distributes surveys to a portion of your list over time
Easily build and reference detailed customer segments from a set of saved searches or create your own
Powerful machine learning and AI for verbatim customer feedback
Leverage out of the box beautiful responsive template tailored to your voice and brand, or build your own.
Control how often your customers receive a survey and avoid survey fatigue
Automatic survey reminders to boost engagement and response rates
Choose on what days and times should surveys go out
