NetSuite Customer Voice
Integrated Feedback Management
Automate surveys and map responses directly in NetSuite. Analyze and act on the data you collect with our pre-built dashboards, workbooks, and workflows.
Why use SuiteFeedback?
- Correlate financial and operational information and customer experiences in one place.
- Integrate customer’s feedback into everyone’s flow.
- Easy platform onboarding for teams.
- High employee and executive engagement.
- Easily share feedback across teams.
- High employee and executive engagement.
- Easily share feedback across teams.
- Process feedback by company or contact.
- Run a world-class Net Promoter System.
- Natively built in NetSuite.
- No new systems integrations.
- Process feedback by company or contact.
NPS, CSAT and CES Frameworks
Three Key frameworks and systems for CX measurement integrated out of the box.
NetSuite Native App
Built 100% in NetSuite. No need to integrate another system or have customer feedback data in silos.
Organize feedback in projects
Projects are the backbone of SuiteFeedback. It is where users define rNPS (Relationship), tNPS (Transactional), CSAT and CES type surveys, triggers, segments, layout, and channels. Easily manage brands, subsidiaries and locations within unique projects to organize customer feedback.
Easy to use survey builder
One of the most important features Survey software should offer is survey customization. Customization will increase your response rates. Uploading your company’s logo, applying your brand colors, and fonts should be among some of the available customization features impacting the look of your surveys. Responsive email templates tested in more than 64 Email clients.
Receive 10x more responses with SuiteFeedback surveys
Only 3%–5% of customers usually respond to a conventional satisfaction survey. In contrast, our users typically see response rates of 40% to 60%. We achieve this with automated follow-up and simple, optimized survey layouts.
Real-time text analytics for customer comments
Examine customer comments in real-time and monitor keywords and phrases so you can pinpoint what matters using Machine Learning Text Analytics. Track Keyword Sentiment and Frequency or create your own custom topics. Understand what is driving your scores.
Take immediate action with pre-built worksflows
Use one of our 10+ pre-built workflows and take action on every response. Set up alerts, create new records, send emails, create support cases, publish to Slack, and more. Close the feedback loop with automated actions.
Powerful dashboards and reporting feedback
Run more than 25 types of reports to understand customer feedback. Use leaderboard to track NPS by sales rep, state, class, department, manager or any field in NetSuite that makes sense for your business. Publish different information portlets and KPIs to different roles, in the dashboards they look at all day, every day.
Additional features
Surveys on autopilot
Autopilot messaging to send recurring email and SMS surveys to a pre-set group of customers.
Real-time reports
Understand results at-a-glance with interactive summaries and detailed reports. Export to XLS/CSV/Tableau.
Fully customizable
Easily create surveys with your brand slogan, logos and colors.
Role-based dashboards
Give the right people access to data and insights with our pre-built roles and dashboards.
Branching logic
Display different thank you message and take different actions based on Scores.
From any source
Integrate feedback from your physical stores and other tools you are using to gather customer information.
Loop in the right people
Quickly loop in the right people for feedback and management of Detractors and Promoters.
Automated survey reminders
Choose the quantity and frequency of reminders sent to unresponsive customers.
Prevent over-surveying
Establish settings that prevent sending customers to many requests for feedback.
Works with the biggest integrations
Get customer feedback into everyone’s workflow.
Pricing that scales with your needs
Whether you’re just starting out with a NPS survey or looking for a solution to run your customer feedback program, we offer a variety of plans to fit your needs and help you measure key customer metrics.
Grow
Advanced feature set for growing companies
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Fully-featured Customer Feedback Management in NetSuite
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Net Promoter Score, CSAT and CES Surveys
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Up to 3 NPS, CSAT or CES Feedback Projects.
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Custom Records Not Included
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Close the feedback loop with predefined Response actions
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500 SMS and 7500 Email Surveys Included / month
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Survey Channel - Email, SMS and Link to Survey
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1 Published Dashboard, 20+ Reports and KPI's
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Unlimited users and roles
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NPS, CSAT and CES Email Survey Starter Templates
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Email Support
Scale
A fully featured solution to maximize value
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Everything in our Grow Plan plus
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NPS, CSAT and CES Surveys
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Unlimited NPS, CSAT and CES Feedback Projects/Campaigns
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Close the feedback loop with predefined actions
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1000 SMS and 10000 Email Surveys Included / month
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Survey Channel - Email, SMS and Link to Survey
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2 Published Dashboards, 20+ Reports and KPI's
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2 Responsive NPS, CSAT and CES Email Templates
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Daily/Weekly Email Digest
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Zapier Integration
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Customer Success Manager
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Email and Phone Support
Enterprise
Custom solutions for large organizations
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Everything in our Scale plan plus
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Unlimited Projects
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Custom Domain
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Historical feedback migration
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Custom Reporting
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Additional billing options
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Formalized NDA
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Monthly Reviews with a Suitefeedback expert
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Integration to Thematic
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Powerful full-featured Netsuite system
Join 100s of NetSuite businesses using SuiteFeedback to improve the customer experience.
Trusted By These NetSuite Customers
